Serving the Teesside Business Community | 17
Lewis Graydon and Laura Telford outside
the main entrance to Holiday Inn Express
Middlesbrough, Centre Square.
LET’S TALK
BUSINESS
Business focus for
Middlesbrough’s largest hotel
M
iddlesbrough’s largest hotel is set
to celebrate its fourth anniversary,
with a new management team in
place, a renewed focus on the Teesside
business community, and a number of
awards.
With a new general manager, deputy
general manager and sales manager arriving
in the past six months, the 159-bedroom
Holiday Inn Express on Middlesbrough’s
Centre Square has introduced a number of
new services for business travellers and
local businesses.
Ranked number one for best value hotels
in Middlesbrough on TripAdvisor, Holiday Inn
Express Middlesbrough Centre Square is
not typical of its brand because of its town
centre location.
It already offers business travellers a
genuine full service at a budget, with in-
house dining, dining arrangements with
a number of leading nearby restaurants,
including Bistrot Pierre, Turtle Bay and the
Fork In the Road, and free use of a local
gym.
The new management team, led by
general manager Laura Telford, has added to
this by introducing a new coffee, drinks and
lunch menu, as well as enhanced meeting
room and events service, and Laura has a
clear vision for the future of the hotel.
“We want to be the go-to hotel for
businesses and business travellers, not
just in Middlesbrough but across the Tees
Holiday Inn Express Middlesbrough
Centre Square.
Valley, by providing the best possible
customer experience through our team
which we have recruited locally, trained
and empowered,” says Laura, who was
promoted from deputy general manager
into her new role.
“The quick and easy lunch menu is
designed for business people, shoppers and
hotel residents, as is our new coffee and
drinks service. We are ideally placed for a
quick meeting over coffee or lunch or for an
after work drink.”
For the local business community,
new sales manager Lewis Graydon has
introduced more flexible, fully-catered
meeting room packages.
He says: “With parking in the adjacent
Cleveland Centre, our central location
makes us an ideal place for business people
to stay and to meet in Middlesbrough. We
can provide flexible meeting room space for
up to 80 delegates.
“We already host a weekly business club
and cater for many meetings, but we are
keen to do more and are looking to partner
with more local businesses to look after
their guests and host their events.”
The changes introduced by the new
management team are clearly working, as
the hotel won the Market Share Award and
Operational Excellence Award, and was
runner-up in the Hotel of the Year category
in its hotel management group awards in
early March.
Further information about the hotel and its business facilities
is available by calling Lewis Graydon on 01642 917113.