74 | Tees Business
Hunters home in on
training excellence
Celebrating excellence - estate agents Hunters
Teesside at the Tees Businesswomen Awards.
E
xcellent people achieve excellent results
- and estate agents Hunters Teesside is
delighted to announce that they have
successfully qualified for and achieved the
Hunters National Qualification.
The Hunters Training Academy is unique
in that it combines both the theory with
the execution, meaning when you choose
Hunters you can be assured of choosing
high quality, trained agents to sell or let your
property.
The Hunters National Qualification is
accredited by Propertymark, which indicates
the level of quality and experience required
to be a professional sales or letting agent in a
Hunters branch.
Hunters are believed to be the first
accredited estate agents on Teesside.
The success for Hunters Teesside
follows hot on the heels of them winning
the SME of the Year category in the Tees
Businesswomen Awards, while they
were also shortlisted for the Training &
Apprenticeships category.
Lisa Preston, sales manager for Hunters
Teesside, said: “Training is essential to
delivering the best possible service. I believe
being trained is more beneficial for the
customer, as they can take re-reassurance
they are dealing with a professional, trained
agent.
“We welcome all training over and above
what is actually required to be an estate
agent, because we want to do the best job
we can, and the Hunters Training Academy
provides the essential foundations for this to
happen.
“The national press has seen its fair share
of horror stories about how customers have
been treated - or indeed mistreated - by
SOLD your
& LET
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unprofessional agents and agencies.
“At Hunters, we believe that a home is the
most important place - and in many cases is a
person’s greatest asset.
“All Hunters staff are therefore not only
trained in the legalities and processes of
estate agency but have essential training that
covers how to provide outstanding customer
service, represented by our customer
satisfaction rating of 96%.”
Georgina Branson, letting manager for
Hunters Teesside, added: “I’m proud that
our company takes investing in staff and
customer service seriously and receives
such high ratings when it comes to customer
satisfaction.
“It’s so important to me that the team
provide a great service to our customers and
at the same time develop their own skills and
learning.”
THERE
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