Serving the Teesside Business Community | 33
razorblue directors (left to right): Dan Kitchen,
David Raper, Rachel Atkinson, Jonathan Anderson
and Mark Wilkinson.
Client satisfaction at forefront
of razorblue’s success
W
ith 98.9% of clients rating their
experience as good or excellent,
users of razorblue’s services can be
confident they are in safe hands.
Founded 12 years ago by managing
director Dan Kitchen, razorblue has expanded
into four offices throughout the north of
England and London, coinciding with the
growth of their experienced team of over 70
staff who pride themselves on providing the
very best customer service.
Even in its competitive marketplace,
razorblue’s customer retention is extremely
high – and Kitchen states their transparency
and end-to-end ownership as two of the
main reasons behind this.
“I’m very proud of our achievements,” he
said. “We realise that providing IT services
is not just about the technology we use, but
the people that deliver and support it.
“We have made huge investments in
providing the best service possible; using the
universally understood Net Promoter Score
to allow us to benchmark ourselves against
others.
“We publish our performance metrics
on our website in real time as part of our
commitment to transparency.
“While we might get 99% of things right,
it’s about continually analysing the 1%
you get wrong, learning and refining your
processes.
“This is an integral part of our ISO 9001
and ISO 27001 framework which are
engrained within our culture.”
razorblue provide service around the clock,
servicing many manufacturing, warehousing
and hospitality clients across the North-East.
razorblue’s team has
grown to more than 70.
“IT and communications are so crucial
to businesses, day or night. That’s why we
made a significant investment in our 24/7
operations,” says Kitchen.
“If a manufacturing plant stops in the
middle of the night, or a hotel can’t serve its
customers on a Sunday afternoon – we’re
there for them, providing exceptional return
on investment.”
They don’t stop there though – razorblue’s
commitment to end-to-end ownership
has been another key contributor to their
success.
Kitchen adds: “As a business owner or IT
manager, you don’t want to end up stuck in
the middle, sandwiched between suppliers
who can’t decide whose fault something is.
“We solved this problem many years ago
with our minimal outsourcing approach. By
building our own cloud platform, national
network, and hosted telephony solution – we
are completely in control.
“What’s more we also have a team
of dedicated developers and business
application experts covering finance and ERP
solutions, so we can truly act as a single,
integrated business partner.”
razorblue specialise in managed IT and
security services, super-fast connectivity,
cloud and hosting, and business software
solutions for businesses across a broad
range of industries.
With a dedicated team of technical
experts, razorblue is committed to providing
the highest standards of customer service –
based on what customers need, rather than
‘off-the-shelf’ solutions.