FEATURE
Andrew Mills says taking the step up from managing director to owner and CEO of the automated and integrated custom solutions specialist ITS is both an honour and a huge responsibility ...
I
am thrilled to announce the acquisition of Industrial Technology Systems ( ITS ). After spending the past year as managing director , I am extremely proud to take full ownership of the business . To ensure a smooth transition and handover , I ’ m also pleased to share that Malcolm Knott , ITS ’ founder , will remain involved as a consultant to the board .
His ongoing support will allow us to leverage the 33-year knowledge base and maintain the excellent service and care our clients have come to expect . It is a privilege to carry forward the legacy and build upon our hard-earned reputation . This is a bright and exciting time for ITS , as we look to build upon a solid foundation and enter a growing new chapter .
A legacy of excellence Since its inception in 1991 , ITS has been a leader in automation , robotics , digital and innovative technologies for clean energy , life sciences and chemical manufacturing . Under Malcolm ’ s leadership , the company earned a reputation for delivering reliable , futureproofed technology while building mutually enduring and beneficial relationships . Our customers recognise us not only as a supplier but as a trusted partner , and that is a legacy I intend to preserve and build in the future .
We have made significant progress over the past year while I was in my previous role as managing director . I gained a deep understanding of ITS ’ core values and strengths , and we have a really strong foundation , after delivering the best financial result in the company ’ s history . I look forward to working with our teams across the UK and our chosen partners to drive further innovation and value to our customers . Now , as the owner and new chief executive officer , I am eager to guide ITS through an exciting period of long-term growth , investing and embracing new technologies and expanding our service offerings to deliver even greater value to our customers .
Expanding our service offerings ITS is entering this new phase with a clear vision , a new organisational structure and a bold new business plan outlining how we can continue differentiating our offerings . Along with our existing services , our key growth areas include automation / robotics and digitalisation .
Automation and robotics offer numerous benefits :
1 . Increased productivity through 24 / 7 operation and consistent speed 2 . Improved quality and precision with higher accuracy and consistency 3 . Cost savings via reduced labour costs and lower waste
4 . Enhanced safety by handling dangerous tasks and reducing workplace injuries
5 . Increased flexibility and scalability
Digitalisation also provides significant advantages :
1 . Increased efficiency and productivity through streamlined processes and real-time data access
2 . Enhanced customer experience with personalisation and 24 / 7 access
3 . Cost savings from reduced operational costs and efficiency gains
4 . Better data management and decision-making using data-driven insights and predictive analytics
5 . Greater flexibility and scalability , enabling remote work and easy scaling
6 . Increased innovation and competitiveness through new business models and enhanced agility
7 . Improved sustainability , with reduced environmental impact and energy efficiency
These advancements help businesses become more agile , cost-effective and customer-centric , while fostering innovation and long-term growth .
Strengthening customer relationships Our customers are at the core of ITS , and building upon these relationships is a top priority . We provide exceptional service and support , working closely with our key customers to understand their unique needs and challenges .
Additionally , we plan to invest in customer success initiatives to ensure our customers feel supported at every step . By fostering open communication and providing reliable proven solutions , we are committed to building partnerships based on trust , consistency and shared success .
Embracing new opportunities ITS is poised for significant growth by actively securing new market opportunities . As technology evolves , we are dedicated to expanding our capabilities and exploring additional strategic partnerships . By investing in research and development , ITS aims to stay at the forefront of innovation and deliver solutions that address unknown future challenges .
We ’ re excited about the future possibilities and are looking forward to collaborating with industry leaders and technology providers . Our mission is to remain a trusted advisor and partner , helping our clients achieve their goals and succeed in an ever-evolving landscape .
A message to our customer and partners To our valued customers , thank you for your trust and loyalty . As we move forward , ITS is committed to delivering the same care and attention you have come to expect . Our goal is to build upon our strong foundations , exceed your expectations and continue supporting your success .
To new potential customers and partners , we invite you to join us on this journey . Whether optimising and automating your operations , embracing digital transformation , or implementing sustainable solutions , ITS is here to help . We look forward to building new relationships and creating value through collaboration and shared achievements .
Looking ahead Owning Industrial Technology Systems is both an honour and a responsibility , and I am dedicated to leading the firm into a dynamic and ever-evolving net zero future . With Malcolm ’ s ongoing support and the dedication of our talented team , I am confident we will continue to grow , innovate and strengthen our position in the industries we serve .
As we move forward , our focus remains on delivering high-quality solutions , fostering strong client relationships and embracing the opportunities that lie ahead . Together , we will continue growing from strength to strength , driving value for our customers and contributing to the success of the industries we serve .
Thank you for your continued support and trust in ITS . We look forward to a successful journey ahead with you by our side .
For more information on our cutting-edge services and expertise and to explore our innovative solutions in automation , robotics and digitalisation – and to discover how we can transform your business – visit our website , its-ltd . co . uk .
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