IT , Connectivity & Telecoms
Three Failings of the IT Industry
( and how Odyssey fixes them )
1 . Support Ticket Purgatory
Questions , faults and change requests are funnelled into systems and processes that simply do not serve your needs . A high priority item for you is treated as a low priority for your supplier ; days , weeks or months go by with nothing but an automated response and delay tactics .
Odyssey clients benefit from :
• Phone and face first . Tickets are there to help us keep organised , not replace us .
• Three Rings . We answer calls within three rings every time . No menus or voicemail .
• The option to speak to a Company Director at any time , no questions asked .
2 . Invoice Nightmares
You receive countless invoices from your supplier every month that are confusing , inaccurate , and difficult to manage . Query anything and you ’ re forced back into ticket purgatory .
Odyssey clients benefit from :
• One single recurring service invoice per month .
• Manual checks on every invoice sent by a finance team with 60 years ’ Odyssey experience .
• Clear , concise , and correct information in both PDF and CSV format .
3 . Revolving Door Relationships
Salespeople disappear after hitting their target and nobody takes ownership of your requirements after the honeymoon period . You ’ ve had more account manager than ticket responses .
Odyssey clients benefit from :
• Accountability . The individual who sold your solution is responsible for its success .
• Familiarity . We allocate a team who learn your business and work with you for the long term .
• Working with a business where the average employment length is over a decade !
Want to know more ?
If you ’ d like to chat to through how Odyssey can help technology work for your business , we are here to help , contact our team today .
01642 661888
Technology working for business
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