Proactive – Aspire ’ s Nicola Mogie-Pickering suggested new approaches and ways forward , says Materials Processing Institute ’ s Chris Oswin .
IT support with care
WORDS : JULIE BURNISTON PICTURES : TOM BANKS
Aspire Technology Solutions RealCare 24 / 7 IT support service is proving an invaluable resource
158 | Tees Business
A spire Technology Solutions , the award-winning IT managed service and cybersecurity provider , is committed to helping local businesses and organisations improve efficiency and cut costs .
Its unique RealCare 24 / 7 IT support service underpins everything the Stockton-based company does , using the most up-to-date methods to deliver leading technology solutions across cybersecurity , cloud , connectivity , managed services and unified communications to help customers drive real business benefits .
Aspire ’ s IT service desk is set up differently from many other IT providers in that it offers a dedicated quick-fix team that aims to resolve issues on the first call .
One company already seeing the benefits of Aspire ’ s unique service offering is Middlesbrough-based Materials Processing Institute , a not-for-profit research and technology organisation that works across most industrial sectors .
Research , development and innovation is focused on advanced materials , achieving industrial decarbonisation through a low-carbon and hydrogen future , deploying new digital technologies and reducing waste through a circular economy .
“ IT support is not a core skill of the Materials Processing Institute ,” explains digital technologies manager Chris Oswin .
“ We do have people with IT knowledge , but we were finding it impossible to