North America to Dominate the Global Retail Omni-Channel Commerce Platform Market in
Terms of Revenue During 2017 – 2025
According to a recent market report published by Persistence Market Research titled “Retail Omni-
Channel Commerce Platform Market: Global Industry Analysis (2012 – 2016) and Forecast (2017 –
2025)” the global retail omni-channel commerce platform market was valued at US$ 2,965.3 Mn in
2016 and is expected to register a CAGR of 19.9% from 2017 to 2025 to reach a market valuation
of US$ 14,987.5 Mn by the end of the forecast period in 2025. Increasing consumer demand for
advanced technologies and enhanced experience by mobile applications are major factors driving
revenue growth of the global retail omni-channel commerce platform market.
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Persistence Market Research Recommendations
Retailers need to combine their multiple commerce channels into a single channel to address the
growing needs of their customer base. This integrated channel would provide solutions to errors in
order management, network failure,
Retailers need to set up cross functional teams to implement their robust omni-channel strategy.
These teams will enable a retailer to implement functions such as managing supply-chain finance,
brick and mortar operations, strategic planning, e-Commerce and IT.
Retail omni-channel commerce platform providers should deploy the services of the software over
cloud as it enables an efficient connectivity between all the channels.
Retailers need to strategize their supply chain process and return process of products very
efficiently as these are the most difficult tasks to manage while shifting to a comprehensive omni-
channel platform. In addition to this, small and medium sized retailers should also start adopting the
platform for satisfying the needs of their diverse customer base to sustain in the global market.
Segmental Forecast
The global retail omni-channel commerce platform market is categorized on the basis of
deployment type, industry, solution and region. On the basis of deployment type, the market is
segmented into SaaS and On-premise. On the basis of solution, the market is segmented into e-
Commerce, Order Management and Others. On the basis of industry, the market is segmented into
FMCG, Apparel and Footwear, Consumer Electronics, Hospitality, and Others.
By deployment type, the SaaS segment is anticipated to register a CAGR of 21.2% during the
forecast period. In terms of value, the SaaS segment is projected to be the most attractive in the
global retail omni-channel commerce platform market during the forecast period.
By solution, the Others segment accounted for a market share of 26.8% in 2016 and is expected to
register a healthy CAGR of 21.8% during the forecast period. In terms of value, the e-Commerce
segment is projected to be the most attractive in the global retail omni-channel commerce platform
market during the forecast period.
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By industry, the FMCG segment is estimated to register a CAGR of 24.9% during the forecast
period. In terms of value, the Consumer Electronics segment is projected to be the most attractive in