Considering the global scenario, North America is predicted to dominate the market globally,
mainly due to the existence of technologically advanced economies adopting automation and cloud
technologies. The presence of a strong retail sector and large IT companies is contributing to the
growth of the regional market.
Europe is considered a mature market in helpdesk automation and will continue to show steady
growth in the forecast period. The soaring adoption of mobile and cloud technologies by several
SMEs and the increasing trend of BYOD in multiple countries is predicted to direct the course of the
market.
The Asia Pacific will witness the highest growth rate, mainly due to the rising penetration of the
internet, coupled with the soaring demand for consumer goods. The advancements made in
digitization and automation processes further contribute to the growth of the regional market. The
introduction of advanced automation solutions further augments the helpdesk automation market
in the region.
Competitive Dashboard:
The key players operating in the global helpdesk automation market include CA Technologies (U.S.),
Landesk Software (U.S.), Hewlett Packard Enterprise Company (U.S.), BMC Software, Inc (U.S.),
Axios Systems (U.K.), ServiceNow, Inc (U.S.), FrontRange Solutions (U.S.), HappyFox Inc (U.S.),
Sunrise Software Ltd (U.K.), NTRglobal (Spain), and Atlassian Corporation Plc. (Australia).