Technology Business Process Outsourcing (BPO) Services Market | Page 2

Based on the vertical, the business process outsourcing services market includes BFSI, healthcare,
manufacturing, IT & telecommunication, retail, and others. The IT & telecommunication segment is
gaining much from the correct implementation of various strategies by market titans. The BFSI
segment is also expecting high growth during the forecast period.
Regional Analysis:
Asia Pacific (APAC), North America, Europe and Rest of the World (RoW) are regions that have been
included in a region-specific COVID-19 analysis of business process outsourcing services market.
This geographical analysis aims at realizing the potential of the market in a demographicallycharged
way.
North America accounts for the highest amount of the global market share. The region is benefitting
from the presence of countries like the U.S. and Canada. Both countries are technologically
advanced and their top-class industrial infrastructure is driving the growth of the regional market.
At the same time, consumer-centric approach of the region is providing tailwind to the regional
market. In addition, major companies are from this region.
The APAC region is the fastest growing one owing to the presence of countries like India and China.
Some of the global bigshots are from India where labor is cheap and easily available. The region
fetches a lot of revenue by getting jobs outsourced by developed nations, which is helping in the
growth of the regional market.
Competitive Landscape:
Several companies are joining the bandwagon of taking the global business process outsourcing
services market as they have realized the potential of the market and how much they can profit
from the market by investing in it. Their innovative strategic moves are evidence of that. MRFR in
their latest report on the business process outsourcing services market profiled several companies
and to understand the market growth. These companies are Accenture PLC (Ireland), ADP, LLC.
(U.S.), Xerox Corporation (U.S.), Capgemini (France), Aon Hewitt (U.S.), IBM Corporation (U.S.),
Infosys BPO Ltd. (India), Wipro Limited (India), Syntel, Inc. (U.S.), Tata Consultancy Services
Limited (India), among others.
In July 2019, Atento emerged as one of the most important companies of the business process
outsourcing services market in Brazil. Their constant innovation in handling client servicing and
BPO jobs have helped them solidify their place. Their success mostly relies on their investment in
infrastructure that includes WebRTC, Machine Learning and NLP. They have also implemented new
service channels in the Atento ommnichannel platform.