Techlandia Issue 5- 2021/2022 - Page 61


One of the most well-known and beloved local brands, Tillamook County Creamery Association (TCCA) has been a staple in the Oregon community since 1909. The farmer-owned cooperative employs nearly 900 people throughout the state and has production facilities in Tillamook and Boardman.

For decades, TCCA has been using technology to manufacture its award-winning dairy products; and with over 110 years in business, it’s safe to say they have it down to a science. TCCA has earned top awards for cheese, ice cream, sour cream, butter, cream cheese spreads, and yogurt products.

However, TCCA’s use of technology goes beyond the manufacturing line. A great product is only beneficial to consumers if they have access to it. To grow the company’s national reach, TCCA had to adopt a management and accounting solution that could facilitate the massive transfer of products across the nation.

“A few years back, we decided to expand beyond the Pacific Northwest and grow from a regional to a national brand,” said Travis Pierce, TCCA’s Director of IT. “To support the increased consumer demand, we needed to find a better system.”

To meet this need, TCCA adopted the RSM Dairy Management and Accounting Solution, which improves dairy supply chains, can manage and track pricing, invoicing, and payments for dairy products. This new technology enabled TCCA to move from operating with multiple spreadsheets and an outdated system to using one integrated cloud-based platform.

“By partnering with RSM, which included implementing the cloud-based platform, Microsoft Dynamic 365, and RSM solutions specific for dairies, we immediately improved our processes and access to information and inventory,” added Pierce. “This partnership has not only accelerated our digital transformation but has also allowed us to respond more efficiently to our increased product demand and support our eastward expansion efforts.” 

The RSM platform empowered TCCA with access to dairy-specific technology that would support growth and an overall improvement in performance, productivity, visibility, and accountability across operations. The partnership was timely, especially as the global pandemic disrupted supply chains and increased demand in grocery stores.

“Because we decided to move to a cloud-based platform, we’ve been able to respond to unpredictable challenges like the pandemic,” said Pierce. “The new platform enabled our remote workers to securely access our system from home and use automated processes to manage the spike in demand. The new system can easily be modified to our changing needs and is always being upgraded in the background so it will never be out of date.”