Techlandia Issue 3 - 2019/2020 - Page 32

Digital drive

Continuous innovation

Innovation takes on many shapes and forms, with the goal to just keep moving forward. Therefore, providing an environment that can foster creativity and progress is vital. Continuous innovation requires advanced thinking and execution across the value chain to maintain a competitive edge and embrace disruption.

In the future, organizations implementing continuous innovation will recognize that cross-collaboration with alliance partners drives innovative thinking; advanced technologies increase experimentation; and product innovation, networked solutions and open innovation produce entirely new services and products.

Operational excellence

No matter what other innovations, disruptions or changes are going on, achieving operational excellence is a must for real estate teams. Getting the right team to drive excellence is critical. The right team is nimble enough to change its ability to deliver excellence to a rapidly evolving operation with the help of automation, robotics, and artificial intelligence, high-quality service delivery will ensure that people are protected and that physical operations are effectively managed and fully optimized.

Financial performance

Of the five dimensions, this one has the highest visibility and expectations—and yet, may be the toughest to change. Financial performance in real estate is usually measured in basic terms. Are we getting the best deal on our lease? Are we minimizing costs while maximizing occupancy? While these are all valid standards by which to measure real estate financial performance, they may undersell the functions potential value to the organization overall.

Aligning investments and metrics to ambitions and drive cost performance is imperative in financial performance. A successful strategy will employ real estate not just as a cost lever, but as a growth lever as well. This in turn will drive not only high performance, but also productivity and experience.

Human experience, digital drive, continuous innovation, operational excellence and financial performance comprise the five interrelated dimensions.. How these dimensions are addressed—and which of these dimensions is given priority—will vary by organization and by industry.

Some Oregon Companies embracing Future of Work are:


Vacasa’s HQ in the Pearl District was inspired by CEO Eric Breon’s vision for an office space that resembled a coffee shop. Designed to meet future corporate expansion and growth goals, the 61,000 SF of agile office space includes 30% flex space, nearly 2,500 SF of outdoor working space, and strategic placement of work space to fuel innovation and creativity,


Constructed with their mission and future growth goals in mind, Vetsource created a space with the needs of their people and their pets in mind. The unique flexible space was purposely built for creative collaboration across teams to drive innovative thinking and optimize operational efficiency. Vetsource provides the space for employees thrive, remain nimble in the technology field, and stay true to their values by creating a safe, efficient space for dogs.


Focusing on employee inclusion and wellness, Simple built a space to meet the environmental needs of their people and teams. By providing their employees with flexible and unique work environments, they are able to build connectedness, foster culture and accelerate process. Simple maintains a mobile environment, and uses regular “Employee Engagement & User Experience” surveys to continue to adapt and improve their work environment, sense of belonging and culture.

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Technology is advancing at an exponential pace, delivering innovations that fundamentally transform the lives of consumers and operations of businesses. AI, IoT, neuromorphic computing and other technologies will enable companies to reinvent their business models and unlock new sources of growth. To successfully navigate these changes over the next decade, organizations must explore and adopt digitization that enhance people and enterprise performance through the right data and technologies.

While powerful digital strategy is necessary for success in the digital age, that is not sufficient. Organizations must adopt adaptable operating models.




A Roadmap to

Navigating the

Future of Work

The tremendous value organizations place on their people is extending into workplace strategy and real estate as executives realize it is not enough to give people a job and a place to work—you need to create a space where they want to be. The workplace needs to be more agile to embrace the liquid workforce, one that is highly flexible, mobile, and commands work-life balance. Human experience is a key differentiator for how people engage with an organization—both strategically and operationally.

The imperative for a compelling human experience is to prioritize people first through engagement, empowerment and fulfillment at work to create value for users.