"As technology evolves, a career in Customer Success is an excellent way to bring together diverse experiences in Project Management, Sales, Customer Support or Account Management. Each of these disciplines
share a focus on relationships, results & positive outcomes
for both the customer and technology company."
- Bonnie Crawford,
VP, Sales & Client
Services at moovel
"It's never too late to transition into tech. My career started as a healthcare professional but I always dreamt of creating products one day. 8+ years later I've transitioned from being a UX Designer to a Product Designer and now a Product Manager. So my advice for people interested in design: Jump In! Surround yourself with great people. Give yourself time to
be good, even great. Stay curious, open
minded; and don't be afraid of putting
yourself in out there. You got this!"
- Rob Sicat, Product Manager at Koan
"The best advice
I can give for
Managers is to be
forever curious! Ask
"why?” over and over
until you get to the root of
the issue. Don’t accept surface-level explanations, make assumptions, or the solutions people bring to you without
really digging in. Second, if you can become the expert on the Problem, not on your product or your company’s solution, then most answers will fall into place and become self-evident. Your company is full of product experts, your value comes from knowing your users, their challenges, and their goals."
- David Stockman, Product Manager at Orchestra Software
"The best Project
Managers in technology
curiosity, a penchant
for telling the truth (even
when it’s difficult news), and
a strong sense of empathy. Curiosity is important as a Project Manager, be curious enough to ask questions to seek understanding of the complexity and nature of the tasks in your projects. Telling the truth seems simple, but it’s often difficult to be that person in a meeting who raises her hand to say that everything is, in fact, not ok. Practice empathy every day – put yourselves in the shoes of your customers and your stakeholders, understand what information they need and seek to provide it."
- Tracy Thomas, Director of Program Management at Cloudabilty