As a residential electrical contracting company , MSF Electric takes care of all the electrical needs for new construction homes in four different states . Their 330 employees work day in and day out to ensure all the electrical wiring , light switches , plugs , and related needs are taken care of with a high standard of quality .
Since 2006 , MSF Electric has been committed to making homes safer for families in Texas , North Carolina , Colorado , and Georgia . That entire time , Quinn Technology Solutions and CEO and founder Russell Quinn have played an integral role in making that happen by providing toptier managed IT services to MSF Electric . Although the electrical experts don ’ t need much IT-related equipment in the field , their offices across the United States require tight cybersecurity protections , strategic IT infrastructure updates , and tech-related troubleshooting support .
Ben Venker , Vice President of MSF Electric , has seen the benefits of this long-standing partnership in action many times throughout his six years with the company . “ Working with Quinn is really great . They ’ ve always taken good care of us . I know we are one of their very first customers , not to play favorites ,” he laughed , “ but we have a direct line to Russ and he ’ s available whenever we need anything .”
Understandably , it ’ s not possible for one IT expert to support the needs of 330 people across four locations . To bolster the level of service provided to Quinn ’ s clients , Russ spent time building out a team that is professional , knowledgeable , and collaborative . To Ben , the investment is obvious : “ He ’ s built an incredible team that knows what they ’ re doing , and we ’ re always able to get our issues resolved quickly . They ’ re always thinking ahead , too , about what are we not doing , or what we need to do to protect ourselves and our systems . I have nothing but the best things to say about them .”
For Ben , whose professional history is in the banking and finance sector , the importance of good business relationships cannot be understated . Although he ’ s impressed with the level of service and the price point at which his organization accesses Quinn ’ s services , the relationship created between the two businesses is what ’ s most important . “ Relationships are something I hold dear . I don ’ t want to toss that out the window to save a buck or something like that . There is no need for us to move something as important as this when they ’ ve been so successful with us ,” he explained .
In the last six years , MSF Electric moved from a local server setup toward a cloud-based infrastructure . Local servers became almost entirely obsolete for businesses when on-the-go working became more prominent and the use of technology rose across all industries . Local servers were well-liked because of their performance , but when it comes to maintenance and location-agnostic access , they ’ re a nightmare . Changing the entire technical infrastructure created a learning curve for the team at MSF , but Quinn made the transition as simple and painless as possible .
“ They ’ ve been helping us transition to cloud-based servers and more cloud-based utilities , which we were all pretty nervous about . They put us at ease , and once we got to the cloud-based platform , the system was free of previous performance issues and operating optimally ,” stated Ben . Through the big changes and the small , Quinn helps its clients move into the 21st century , prevent cybersecurity threats , and even train employees on their role as the first line of defense against cyberattacks . Their regular training seminars that cover new phishing methods and best practices for computer use directly reduce the human errors that can result in company-wide devastation .
Instead of getting too technical with their trainings , the team at Quinn explains complex terms and topics in a way that people in any industry could understand . “ They ’ re very good at translating ‘ geek speak .’ I kind of like hearing the ‘ geek speak ,’ but then they ’ ll turn around and say , ‘ This is what that means ,’” said Ben . Instead of spending his time worrying about how his employees are handling suspicious emails , Ben is comfortable letting Quinn Technology Solutions take the lead . In fact , he doesn ’ t usually have to get involved in IT much at all .
MSF Electric does have an IT coordinator who liaises with Quinn , but as a mid-sized company , they don ’ t have the resources or the need to hire an entire IT team . Thankful for the proven track record of Quinn ’ s work , Ben hopes that other business leaders are getting the same level of care when it comes to IT needs . “ There ’ s a lot you don ’ t know ,” he warns . “ If you really need someone who knows what they ’ re doing , Quinn is great . They ’ re not some huge IT enterprise , so you ’ ll get the attention you need .”
While Ben Venker focuses on getting the right supplies to electricians in the field and ensuring that his employees receive the training needed to be successful working on homes , Russell Quinn and his team work diligently to provide the cybersecurity training and IT support that meet the needs of MSF Electric . Every business has different IT needs , but all of Quinn ’ s clients share a common thread : they ’ re not willing to sacrifice quality when it comes to their IT service provider .
Just like MSF Electric is filled with experts who make your home safer , Quinn is filled with experts who make your business safer . For any business leaders still on the fence about reaching out to Quinn and amping up their managed IT services , Ben Venker has one more remark of encouragement : “ They have great service , they ’ re great people , and I couldn ’ t recommend them more .”
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