“ We ’ ve increased our revenue by 50 % this year ,” shared Jordan Devaty , the controller at Bayou Electrical Services . This level of growth in a single year , especially in an industry as volatile as construction , is impressive , to say the least . Bayou needs every service provider and business partner to not only keep up but propel its growth . Quinn Tech has been supporting Bayou ’ s IT needs for years , but to Quinn Tech , that ’ s just the start . They ’ ve gone above and beyond in every way ; as strategic thought leaders and technical gurus , they not only keep up with Bayou ’ s growth but they also help move the needle when it comes to growth .
“ We lean heavily on Quinn for our growth ,” Jordan said . When Jordan took on the controller role , one of his first undertakings was finding an MSP that could keep up with the strategic future of Bayou . The IT service provider at the time wasn ’ t able to provide the level of service Bayou needed , so Jordan posted on a forum that he had access to through the Construction Financial Managers Association , asking if any other industry leaders had recommendations . Jordan reached out to Russell Quinn , and the rest is history .
QUALITY FROM THE JUMP
“ I went to the Quinn HQ to meet Russell , and he was very knowledgeable ,” explained Jordan . “ But he didn ’ t overwhelm me with terminology that I didn ’ t understand . The whole crew was friendly , down to earth , and approachable .” When Jordan walked into the conference room for the meeting , Russell had put up a world map that highlighted all the areas in the world where active cyberattacks were happening . It was clear that Quinn Tech knew more than how to set up a new phone system ; they were the real deal .
In construction , especially when working with oil and gas clients , cybersecurity is a critical component of the IT requirements . Because of ISN , a construction regulation , Bayou has to meet a certain level of cybersecurity protection for its clients . “ If we don ’ t meet those requirements ,” Jordan said , “ we can ’ t do business with our customers .” Since cybersecurity doesn ’ t always go handin-hand with construction , Bayou turns to Quinn Tech to ensure it is aligned with all the technical requirements necessary to keep doing business with its clients .
MORE THAN COMPUTERS
At first , Bayou was looking for some run-of-the-mill IT help because they didn ’ t want to hire an in-house person to take care of it . They were hoping to find someone who could help update their servers , manage network issues , and be a technical help desk resource for when staff ran into IT-related problems . Russell was able to help address the concerns about Bayou ’ s old servers within the first week of their partnership . “ He came to our office , explained everything , educated us , and didn ’ t try to do a sales pitch ,” Jordan recalled . “ We ’ re not computer people , but we felt like , with his help , we made a good decision about the server .”
That initial level of trust has served the partnership well . Jordan , along with the rest of the staff at Bayou , go to the team at Quinn Tech whenever they need something . With such a fast-growing organization , keeping up with the most basic technical needs internally can be hard to manage . “ I feel like I have to order new laptops every week ,” Jordan joked . “ Instead of trying to figure out what each new hire needs in the way of a laptop , I just reach out to Kay at Quinn and tell her I ’ m looking for two new laptops for certain roles .” Kay , who has more computer expertise , gives Jordan her recommendation , and once he approves the plan , she takes care of purchasing and configuring the laptops . “ It ’ s a whole process that could be very administratively demanding ,” Jordan relates , “ but with Quinn , it ’ s easy .”
ENABLING FINANCE TRANSFORMATION
The dynamic between Quinn Tech and Bayou Electrical Services highlights just how important trust between service providers and their clients is . Because of trust , Jordan is able to focus on other aspects of his role and avoid getting bogged down in time-consuming technical conversations that are out of his wheelhouse . As the controller , Jordan is more focused on Bayou ’ s finances and accounting processes ; he ’ s a month-end close expert and the one who approves most of the firm ’ s spending . But even this part of the job relies heavily on technology nowadays .
“ We actually changed accounting software recently . We were on one that we were outgrowing , so I posted on the same forum that I found Quinn on , asking for recommendations . Once I got a few , I gave Russell another call and asked him his thoughts ,” says Jordan . The team at Quinn recognized the products , had clients that had been using them for years , and gave the green light to work with the one that sounded like the best fit for Bayou . This collaboration gave Jordan more confidence in his decision and helped him find a platform that could bring his department into a tech-forward way of doing business .
At the end of the day , trying new approaches , adopting new technologies , and optimizing their operating model are the ways Bayou is going to maintain its major growth surge . Without the power of Quinn behind their organization , Jordan and his colleagues wouldn ’ t be able to move as quickly , adapt as efficiently , or keep up with the digital demands of leading a fast-growing business .
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