Edition 73 - June 2016
We’re now at the start of our new journey which is
all about ‘Unlocking Potential’ of residents, staff and
the business.
Hopefully you’ve seen the colourful posters around
the offices. The headline targets are listed on page
2.
This may be a new chapter, but there’s no change
to our overall approach. We’ll continue to place
customers at the heart of everything we do.
One of our ambitious targets is for 70% of residents
to be using services online. We can all play our part
in achieving this target by encouraging residents to
sign up to MyAccount. It’s the easy way for residents
to check their rent balance, report a repair and
update their details.
Make sure you are familiar with MyAccount, more
information is available on our website.
Viridian update
So, how did you find the SET Roadshows? Your
input into these sessions has been invaluable. It
was great to hear what you think the cultures and
values of the new organisation should be. I enjoyed
listening to staff at Viridian too and I look forward to
sharing the word clouds with you soon.
Things are progressing with the partnership. We’ll
start negotiations with the banks next month to
ensure we begin life together on the best possible
financial footing. We’ll also appoint our ‘shadow’
Executive team by the end of July and commence
recruitment for a shadow Board and Chair.
We remain hopeful we’ll complete all the legal
requirements by January 2017.
I’ll continue to keep you updated, but in the
meantime feel free to ask if you’ve any questions.
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