Administrator's Corner
THE ‘ROCKSTAR’ FRAMEWORK FOR
ENSURING BLISSFUL EMPLOYEE RELATIONS
BY MURAD SALMAN MIRZA
T
he ‘ROCKSTAR’ framework
is a strategic approach for
institutionalizing
Employee
Relationship
Management
(ERM) initiatives that drive the virtues
of sustaining robust ‘psychological’
contracts and sound ‘professional’
work
agreements
to
engage
employees in gainful organizational
citizenship behaviors.
Constituent
elements of the respective framework
are as follows:
Respect
This refers to the core principle of
valuing
the
dignity/individuality/
cultural richness of employees working
in the organization and ensuring that
their self-worth is not compromised
in any irreparable manner by
upholding the notion of interactional
justice (http://en.wikipedia.org/wiki/
Organizational_justice)
Openness
This refers to the core principle of
being receptive to employee feedback
in the form of ideas/thoughts/views/
suggestions pertaining to refining/
redefining/revising/reengineering
of various aspects of organizational
proce s se s /pr ac tice s /policie s /
procedures and taking effective
corrective/preventive
actions
accordingly
Communicate
This refers to the key tenet of
advising/disseminating/rationalizing/
interacting with the employees in a
transparent manner buoyed by the
core principles of Respect, Trust and
Openness to alleviate/eliminate the
probability of confusion, resentment,
rebellion,
apprehension,
regret,
discontent, industrial action and/or
any other adverse outcome
Kudos
This refers to the key tenet of
recognizing
and
rewarding
professional excellence in a systematic
manner by adhering to the notions
of
procedural
and
distributive
justice (http://en.wikipedia.org/wiki/
Organizational_justice)
Support
This refers to the key tenet of providing
the
necessary
encouragement,
inculcating team spirit, inducing
motivation, giving incentives and
allocating resources in a conducive work
environment to facilitate the equitable
achievement of goals and ambitions
at the personal, team, functional and
organizational levels
Trust
This refers to the core principle of
believing in the capacity, capability
and concurrence of employees by
empowering them to take on the relevant
challenges with the added advantage of
bolstering the ‘psychological’ contract
Align
This refers to the key tenet of assuring
the synchronization between the
individual goals of the employees and
the team, functional and organizational
imperatives through the judicious
application of effective engagement
practices that ingrain organizational
citizenship behaviors
Rejuvenate
This refers to the key tenet of rekindling
positive relationships, especially with
desensitized
employees,
through
systematic engagement activities that
complement the earlier Kudos bestowed
upon them for professional excellence
Brief Explanation of the
‘ROCKSTAR’ Framework
The ‘ROCKSTAR’ framework is
founded on the core principles of
Respect, Trust and Openness. These
foundations are woven within the
durable fabric of communication
that permeates the organization
from top to bottom. Consequently,
effective communication is leveraged
to facilitate supporting activities
geared towards increasing employee
engagement and alignment of
their aspirations in congruence
with the ‘big picture’ pertaining to
the organizational context.
The
employees are subsequently lauded
and rewarded for their performance
and insightful steps are taken after
relevant assessments to maintain
cordial employee relations with fresh,
relevant and delightful measures. On
the other hand, obsolete, unsuitable
and legally indefensible practices are
discarded with the knowledge bank
updated accordingly.
Conclusion
This framework has been presented
as a ‘baseline’, upon which, future
strategies can be effectively and
efficiently
developed,
deployed,
monitored, reinforced and improved
to complement the ‘Big Picture’
within the Employee Relationship
Management (ERM) realm.
Murad Salman Mirza is an innovative thinker and an astute practitioner in areas
within and associated with the fields of Organizational Development, Talent
Management and Business Transformation. His LinkedIn profile can be viewed
at: https://www.linkedin.com/in/muradsalmanmirza/
Class Time
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Nov - Dec 2017
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