from the editor
In this issue, we feature stories from South Africa,
Bahrain, the United States, Indonesia, the Nordics,
Saudi Arabia, and Israel.
Also, we’re sharing stories from our own homes.
Responding to the Covid-19 crisis, TCS enabled all
employees to work on behalf of TCS clients remotely.
In fact, two of our customers in the insurance industry in
Australia and Bahrain proceeded with critical go-lives in
April during the midst of the crisis. (See our late-breaking
coverage starting on page 34.)
Over the past few years, we have transitioned
TCS BaNCS to a Digital First, Cloud First approach,
fostering greater agility, scalability, and automation for
our clients. Before 2020, financial services firms were
aiming to achieve a balance between the digital and
physical, which was often weighted towards the physical.
Now, these same organizations are actively working
to minimize in-person contact or sharing screens by
deploying digital apps, payments, and video banking.
Our capabilities within TCS BaNCS are well-positioned
to support our clients as they implement these muchneeded
measures.
That’s one example of how our mission — Turning our
Technology to your Advantage— continues to guide us.
The need of the hour today is for organizations to
earn a lifetime of customer trust. TCS BaNCS customers
span the financial services industry and the world,
and everywhere we operate, we hear similar stories of
financial institutions helping customers manage the
uncertainty of a sudden economic contraction.
A rapid response requires clarity and transparency in
communications, superior customer experiences that can
be built quickly to fulfill immediate customer needs, and
support for brand-new digital tools that can be adapted
and understood easily by end customers.
We have been supporting TCS BaNCS customers with
the right tools to offer their clients a lifeline when they
need it most.
Today, resilience is at the forefront of every strategy.
Yet when we get through the present crisis, it will be
agility that ensures competitiveness. And through it all,
what drives transformation is a sense of purpose.
We hope that this issue inspires you to discover new
ways to fulfill your own purpose.
Happy Reading,
Anjana Srikanth
Head, Marketing, Communications & Research,
TCS Financial Solutions
NOTE:
Starting with this issue, TCS BaNCS Customer Newsletter will be Digital First, Cloud First. Although we’ll still offer
the standard PDF and magazine-style eBook (plus printed copies when the conference halls are open again), for our
online readers, we’ve significantly optimized the reading experience on tablets and mobile devices. Plus, for our email
subscribers, we’ll be providing enhanced content with audio and video.
To request a subscription, email your name and affiliation to [email protected], or phone: +91 80 6725 6963
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