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BAHRAIN
NATIONAL
HOLDING BSC
Leading Bahraini insurer entrusts TCS
with go-live during Covid-19 crisis
For over 15 years, the insurance subsidiaries of
Bahrain National Holding BSC have been running
large business segments on insurance solutions
powered by TCS BaNCS.
BNH commenced with a project to unify all its core
insurance solutions onto TCS BaNCS, end-to-end
across business lines, including underwriting, claims,
reinsurance, document management, workflow
management, accounting, and other areas.
The phased go-live began in January 2020 with
medical insurance. The largest milestone was planned
for April 2020 with the transition of motor insurance,
which is BNH’s largest business in terms of policies
and customers.
TCS management had been closely monitoring
the Covid-19 situation, and in late February, all
TCS associates were transitioned working at home
through the rapid implementation of the Secure
Borderless Workspaces initiative. Not long after, the
BNH team made similar arrangements.
Following high-level collaboration between TCS
and BNH management, the joint decision was made
to continue with the planned April 2020 go-live.
The joint migration team, working from home,
coordinated closely to resolve various complexities,
from limited availability of testing resources to
concerns over maintaining critical connections.
The end result was that the migration was
completed one day ahead of schedule.
The deployment of TCS BaNCS across the
organization has enabled BNH to improve workflow,
implement process improvements, and modernize
product offerings. BNH has implemented a benefitdriven
structure for offering motor insurance.
Choices range from the “Standard” package,
which includes collision, fire, theft, and windscreen
insurance, to several more comprehensive options.
With its rapid deployment of TCS BaNCS as
an end-to-end solution, BNH has significantly
strengthened its position as a market leader and as a
customer-focused innovator.
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