insurance
Solidarity
Bahrain
By Pranab Das,
Principal Consultant,
TCS Financial Solutions
BSC
“Disrupt or be disrupted” – that’s the new reality of today’s digital revolution, to
which Solidarity Bahrain has responded with digital transformation.
In 2020, Solidarity Bahrain successfully replaced its legacy core insurance solutions with
TCS BaNCS for Insurance.
Following an extensive vendor selection exercise, Solidarity Bahrain selected TCS as the
most suitable option in terms of technical ability, value-added features, and commercial
presence in the marketplace.
The deployment was completed in just eight months, owing to the close cooperation
between TCS and Solidarity Bahrain resources. “In terms of professionalism and
knowledge, the TCS team was one of the best Solidarity has ever dealt with,” said Jawad
Mohammed, CEO, Solidarity Bahrain. “They always had a positive attitude, which added
value to Solidarity’s digital transformation.”
The new TCS BaNCS deployment embraces all insurance activities, from policy
underwriting and issuance to claims servicing and accounting. In addition, the solution
includes delivery of an enhanced customer experience, along with streamlined access for
insurance agents and brokers. The move to TCS BaNCS has centralized data and customer
information that had previously been scattered across multiple applications, which has
made it much easier for agents and brokers to respond quickly to customer inquiries.
Since the go-live, Solidarity Bahrain has increased the efficiency of its operations for
policy issuance and servicing through the easy-to-use and accessible TCS BaNCS-powered
portal. As a result, the insurer has been able to easily support growth in policy volumes.
The new system also delivered the benefits of higher availability, robust stability and
greater security, which are essential qualities for a trusted insurer.
Together, these capabilities provide a solid foundation for Solidarity Bahrain’s ongoing
digital transformation journey.
With TCS BaNCS, Solidarity Bahrain has established a solid foundation for achieving
its vision of digital transformation, while also supporting other pillars of the company’s
strategy in terms of customer care, employee engagement and brand image.
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