TCS BaNCS Customer Newsletter TCS BaNCS #32 (Spring 2020) | Page 2

leadership view #TCSBaNCSwithYou By Venkateshwaran Srinivasan, Head of TCS Financial Solutions, R Vivekanand, Vice President and Co-Head, TCS Financial Solutions critical infrastructure, we have been able to help our customers perform credibly with their stakeholders. The agility, resilience and adaptability of our operating model has been put to the test by Covid-19, and we believe that we have emerged stronger, with our capabilities more proven than ever before. We would like to thank our customers and partners for the support and co-operation extended to our teams during this disruptive period. TCS BaNCS supports mission-critical applications throughout the financial services industry, and we have responded to Covid-19 with urgent speed. Our priority has been to safeguard the health and well-being of our employees while continuing to support our customers’ mission-critical activities globally without interruption. On a practical level, our initial task was to ensure that TCS BaNCS teams could continue fully supporting clients with their immediate needs and ongoing projects. TCS BaNCS teams have already delivered immediate support throughout the banking and financial services industry. We implemented API-based support for banks in the United States participating in the Small Business Administration (SBA) Paycheck Protection Program and loan moratoriums, enabling them to support their communities with quick and efficient service. We also did similar quick work for enabling disbursements to the needy in many countries, including India, with our pioneering "Financial Inclusion" solutions. Our 24x7 support team worked with several Market Infrastructures globally to maintain service quality and uptime through a prolonged period of market upheaval, with volumes at 50 to 300 percent higher than previous peaks. By ensuring smooth operations for such The higher trading volumes and volatility have also been a challenge for brokerages, and TCS has helped brokerage clients across the world to mitigate risks from extreme market volatility by quickly delivering changes and reconfiguring risk parameters. Also, the secure and user-friendly digital capabilities of TCS BaNCS have enabled retail brokers to work from home for the first time ever, without sacrificing security or capabilities. Across the globe and spanning many our banking, capital markets and insurance solutions, we have delivered multiple regulatory changes which financial regulators and governments have mandated as a consequence of the current global pandemic to ease the financial burden on stakeholders, reduce risks for consumers, and enable businesses to tide over the situation. These have all been developed and supported through to production by a workforce operating from the safety of their homes. 2