Omid
AT A
GLANCE
you have all the paperwork and
everything is in place, you can
come into a branch and come out
with your unsecured loan within 20
minutes,” says Saberi. “This has been
Saberi,
CIO of
BSP Fiji
Company:
BSP Fiji
Headquarters:
Port Moresby,
Papua New Guinea
Business Challenge:
Digital transformation
for geographically
dispersed customers
Solution:
TCS BaNCS Digital
a huge success, and is now one of
our biggest products,” says Saberi.
l Wholesale and treasury systems.
From being predominantly a
retail bank, BSP Fiji has expanded
into commercial lending and
asset management. “Previously,
everything was done on
spreadsheets,” says Saberi. “Now,
everything is automatic, and at any
time we can see our institution’s
positions.”
l SMS USSD banking. BSP Fiji
well as the power of word-of-mouth
marketing, over 10,000 people
downloaded BSP Fiji’s
smartphone app before the bank
placed a single advertisement.
“Revenues are showing a very
strong upward trend,” says Saberi.
“Our transformation has been a good
success story for the bank.”
Next up for TCS and BSP Fiji
has the specific challenge of are advances in compliance and
deploying banking services across risk management, including new
a geographically dispersed region, components for anti-money
including remote islands that lack laundering, including transition
basic banking services. To reach monitoring and watch list checks.
these customers, BSP Fiji provides In addition, BSP Fiji is working to
mobile banking services using SMS automate the reconciliations process,
messages and USSD sessions; and and on deploying EMV chip cards.
uses post offices as agencies acting
“We will not relent in our endeavor
on behalf of the bank. “We have to to become better at what we do, and
be creative,” says Saberi. to service our customers in better
l Online apps for smartphones.
ways, and TCS is there whenever we
Demonstrating the readiness of the turn to them, helping us to achieve
marketplace for online banking, as those ends,” says Saberi.
21
l
FAST FACTS
BSP is one of the largest
and most successful banking
organizations in the South
Pacific. With a proud and
established reputation in
Papua New Guinea, and
a long history of a highly
successful business in the
region, BSP has become the
most respected bank in the
Pacific.
In addition to being the
largest bank in Papua New
Guinea, BSP is represented
in Fiji, Solomon Islands,
Samoa, Tonga, Cook Islands,
Vanuatu and Cambodia.
BSP Fiji has over 250,000
customers, and Fiji’s widest
network of customer
touchpoints.
The bank is Fiji’s largest
commercial financial sector
employer, and Fiji’s largest
commercial institutional
investor with an asset base
of over USD$1 Billion.