TCS BaNCS Customer Newsletter TCS BaNCS #31 (September 2019) - Page 21

Omid AT A GLANCE you have all the paperwork and everything is in place, you can come into a branch and come out with your unsecured loan within 20 minutes,” says Saberi. “This has been Saberi, CIO of BSP Fiji Company: BSP Fiji Headquarters: Port Moresby, Papua New Guinea Business Challenge: Digital transformation for geographically dispersed customers Solution: TCS BaNCS Digital a huge success, and is now one of our biggest products,” says Saberi. l Wholesale and treasury systems. From being predominantly a retail bank, BSP Fiji has expanded into commercial lending and asset management. “Previously, everything was done on spreadsheets,” says Saberi. “Now, everything is automatic, and at any time we can see our institution’s positions.” l SMS USSD banking. BSP Fiji well as the power of word-of-mouth marketing, over 10,000 people downloaded BSP Fiji’s smartphone app before the bank placed a single advertisement. “Revenues are showing a very strong upward trend,” says Saberi. “Our transformation has been a good success story for the bank.” Next up for TCS and BSP Fiji has the specific challenge of are advances in compliance and deploying banking services across risk management, including new a geographically dispersed region, components for anti-money including remote islands that lack laundering, including transition basic banking services. To reach monitoring and watch list checks. these customers, BSP Fiji provides In addition, BSP Fiji is working to mobile banking services using SMS automate the reconciliations process, messages and USSD sessions; and and on deploying EMV chip cards. uses post offices as agencies acting “We will not relent in our endeavor on behalf of the bank. “We have to to become better at what we do, and be creative,” says Saberi. to service our customers in better l Online apps for smartphones. ways, and TCS is there whenever we Demonstrating the readiness of the turn to them, helping us to achieve marketplace for online banking, as those ends,” says Saberi. 21 l FAST FACTS BSP is one of the largest and most successful banking organizations in the South Pacific. With a proud and established reputation in Papua New Guinea, and a long history of a highly successful business in the region, BSP has become the most respected bank in the Pacific. In addition to being the largest bank in Papua New Guinea, BSP is represented in Fiji, Solomon Islands, Samoa, Tonga, Cook Islands, Vanuatu and Cambodia. BSP Fiji has over 250,000 customers, and Fiji’s widest network of customer touchpoints. The bank is Fiji’s largest commercial financial sector employer, and Fiji’s largest commercial institutional investor with an asset base of over USD$1 Billion.