interview
profile
BestServe executives meet
with the dedicated TCS team
Platform benefits
One aspiration for BestServe is to attain a single view of the customer across
multiple schemes and products. “Enabling clients to access their portfolios
online is not just better for customer experience, but it also improves efficiency
because they will no longer have to call the contact center for the same
information,” says Ritesh.
Significant efficiencies will also occur through business process
transformation. “We expect the majority of our processes to be optimized,
whether through improvement, consolidation, or automation,” says Ritesh.
The technology infrastructure footprint will also shrink due to the
consolidation of several instances of the legacy PAS onto a single instance of
TCS BaNCS. “We’re looking at significant advantages and benefits in terms of
reducing our server footprint,” says Ritesh.
The progress so far has been extremely encouraging. “The TCS people we
have onsite are passionate, hardworking, and committed,” says Ritesh. “They
know their jobs, and they get along very well within the culture here as well.”
TCS leadership has also been effective at working as collaborative partners
alongside BestServe. “They are receptive and willing to change their approach
to make things work for us,” says Ritesh.
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We expect the majority of our processes to be optimized,