customer profile
Complete re-platforming
This will be the first implementation of TCS BaNCS in Australia for a life insurance and pension customer . “ TCS demonstrated its preparedness to localize products to the Australian marketplace by dedicating a significant number of their people to work with us in our offices on a day-to-day basis ,” says Sean . “ Through this partnership , we ’ re both heavily invested in making this a success .”
The first phase of the TCS BaNCS implementation , to be completed in August 2018 , will allow MLC Life Insurance to accept new business in group life insurance schemes . This approach will thoroughly test the full capabilities of the new business ecosystem , which includes TCS BaNCS and all ancillary systems .
“ We are completely re-platforming our customer experience from the top to the bottom ,” says Sean . “ Before we add premium in-force worth hundreds of millions of dollars into the new ecosystem , we want to make sure that everything works , that we ’ re able to provide great customer service from the start , that our staff know how to use it , and that we ’ re able to meet our regulatory obligations .”
Following the successful completion of the first phase , MLC Life Insurance will migrate its in-force book of group insurance policies from NAB legacy systems to TCS BaNCS , with a target go-live set for mid-2019 .
Meanwhile , MLC Life Insurance will be conducting parallel configuration and migration efforts for other insurance products currently running on six separate NAB-legacy policy administration systems . MLC Life Insurance , in conjunction with NAB along with TCS , will work to migrate each PAS in turn . The second migration , covering a range of retail products , will be completed by end of 2019 .
The partnership between MLC Life Insurance and TCS has established the groundwork for success throughout these endeavors . “ We ’ ve established a good dialogue at the executive level , and a good dialogue with the teams working with us on sanagi ,” says Sean . “ In our day-to-day interactions , account management forums , and executive governance , we are communicating clearly with a high degree of understanding of mutual issues and working through resolutions in a collaborative manner .”
Inauguration of Offshore Development Center for MLC Life Insurance
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