It ’ s only with human involvement and partnership that we can reach an advanced stage , through an iterative process using Embedded Intelligence .
Our overall vision for TCS BaNCS is to provide zero-touch operations to our customers , such that there ’ s no need for any manual intervention during normal bank operations .
In many domains , such as corporate actions processing , given a certain set of facts , it ’ s relatively easy to get to 80 percent confidence in AI recommendations for , say , how a given customer should respond to a given voluntary corporate action . Given sufficient data quality and volume , you may be able to increase the confidence interval to 90 percent or above . But if you want sufficiently close to 100 percent confidence , it takes more than just data . You need human intelligence to figure out how to eliminate all vestiges of doubt .
Every failed recommendation represents an opportunity for the AI to improve . But it can only improve using the data made available to it . If recommendations fail due to insufficient or bad data , that ’ s something that only a human can trace and fix .
In many cases , the required solution will involve plugging into yet another source of data for the AI to consider . That ’ s the basis for the partnership component of Embedded Intelligence . Much of what ’ s needed to achieve higher levels of capability will require data that sits outside of the direct purview of TCS BaNCS . Only with close participation with financial institutions will we be able to navigate those data access challenges .
It ’ s only with human involvement and partnership that we can reach that advanced stage , through an iterative process using Embedded Intelligence . Through this approach , we can deploy AI-based solutions to automate existing processes , methodically eliminate situations that create process breakdowns , and identify data sources that would be required to fill in any information gaps .
By working towards zero-touch operations , we will deliver the implicit benefits of improved client servicing , enhanced capabilities through digital channels , and competitive excellence . l
15