What Happens When?
1. We have run over our mobile computer and cracked the screen?
Well obviously no amount of over the phone support is going to help fix this problem.
Download and complete the Motorola repair form available from our website.
http:// www. barcodedatalink. com / pages / motorola-service-from-the-start. php
Ship the damaged MC9190G to the Motorola repair centre in Melbourne.
Motorola will endeavour to repair and send the device back within 3 days after receiving it.
If you want, Barcode Datalink will provide a spare loan unit same day. Usually we will try and deliver it ourselves. However, should we be unavailable for some reason you are more than welcome to come to our office and pick up a spare loan unit or send your own courier.
If the unit has failed through no fault of your own we will ship a spare scanner to you via‘ Clipper Couriers’ same day for calls logged before 10am or the next day after 10:30am at our expense.
Once you receive your mobile computer back from Motorola send our demo unit back to us.
If the mobile computer is out of contract with Motorola, say in 5 years’ time and you did not extend the warranty, the repair will be charged for by Motorola on a‘ time and materials’ basis.
Barcode Datalink will still make a loan unit available while yours is under repair with Motorola. Freight to / from our office is at your expense.
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