Talk Business Magazine September 2014 | Page 135

ADVICE Digital Lighthouse Double your online profits If you have bought into the myth that to succeed online, you only need to build a website and customers will flock to you, you're condemning your business to an early grave, say marketing specialist, Digital Lighthouse T he business landscape has undergone a seismic shift in the past few years as B2C and B2B consumers have adopted the internet as their preferred way of interacting, and that means online marketing is no longer an optional extra – it’s a business survival strategy. Digital Lighthouse’s team of marketing experts have developed a system of key online marketing tactics that, when used together, transform any business’ online efforts. Those tactics include using short, attentiongrabbing videos on your website, using a lead-generating microsite, using an automated follow-up email system to nurture leads, ensuring your website works as a lead-generating machine, giving away valuable content, creating a Facebook and LinkedIn presence, using Google’s pay-per-click advertising, and using re-marketing to target website visitors after they leave your website and visit others. The key to any company’s online success is its website - it should work as a lead-generating machine. The website needs to be the hub of an integrated system that draws prospects in and then nurtures them as they move along their buying process. This is unfortunately something that very few companies succeed in doing well. That’s because the majority are still working under the illusion that if you have a website, people will come. It’s not enough merely to have a website. People need to be made aware of your website, and they need to be given a strong reason to visit and to take the action you want them to take. Those things don’t happen on their own; you need to know how to encourage people to move away from where they are online - Google, Facebook, LinkedIn, and YouTube to visit your website. When they arrive on your website, they should be able to see instantly that you can help solve their biggest problems. According to Digital Lighthouse: “Most visitors give a website eight seconds or less before making the decision to leave, which is why your content, images, and videos need to show them immediately you have something they want. After all, once they hit the back button and leave, they’re unlikely to ever return. When they go, they take with them any opportunity you have of convincing them that your business has what they want.” Since the majority of your prospective customers – both B2B and B2C – are likely to be using social media on a daily basis, you need to be active on the most popular social media platforms. You also need to communicate with your prospective customers in the right way –hard sales tactics don’t work on social media networks and do nothing but alienate the people you’re hoping to reach. If you do succeed in getting prospective customers to visit your website, you need to have a way of capturing their contact details so that you can continue to communicate with them after they leave. “There was a time when offering visitors free subscription to a newsletter was enough to convince them to hand over their email addresses, but that’s more of a turn off these days,” says MD, Mr Jay. “Very few people want yet another newsletter email clogging up their inbox. Many of them view the offer of a free newsletter as a complete turn off rather than a powerful enticement to give you their email address.” Instead, you need to offer them something for free that they perceive to be very valuable. If your free offer works and they give you their email address, you then need a follow-up system in place so you can begin to develop a relationship with them. However, they need to get to know, like, and trust you and your company first. Knowing which online marketing tactics to use and how to use them effectively is something that many marketing professionals struggle wi