The SYSCO team at the Stord office : ( back row , from left ) Jan Edvard Hystad , Børge Kvamme , Change Bjørn Ladehaug , Johannes Hvidevold , Eivind Kaldestad , Bjørn Jonas Ulvund , Lars Harald Frugård , Christer Trasti , Vegard Steinstø , Trygve Totland , Jonas Rimmereid .
– We have a unique competence
One of SYSCO ’ s main deliveries to the Norwegian utility industry is the operation of the various computer systems that in various ways form the basis for the operations of the utility companies . Nowadays , hybrid operating solutions provide customers with services from local installations and cloud-based solutions . This provides both increased flexibility and cost-effectiveness .
The SYSCO department at Stord , is gathered at Lønningsåsen , and now counts a total of 23 employees . Head of department , Børge Kvamme , is responsible for the various operating services , and explains that support and services are divided into three levels . First-line support handles typical questions like login and mail issues , while second line is more about issues surrounding applications , software , or hardware . If the case can not be resolved in the first or second line , it moves to the third line where cases of a more critical nature have access to more resources . Today , this department consists of 12 employees in operation and 5 in the service desk . In addition , the department is accompanied by 5 employees from SYSCO Finance and 1 from the sales department .
In order to ensure that customers get the fastest possible follow-up , Kvamme says that it is continuously working to find more effective ways to solve problems and questions . One of the measures introduced in this regard is a so-called ” self-help portal ” on the web pages , which allows the company ’ s customers to solve some issues on their own . This has been an attempt to automate the most typical inquiries , so that both the customer and operating department can work more efficiently , explains Kvamme . Security is also a high priority , and there is therefore a lot of efforts to create relevant awareness among users . It is essential to prevent user errors that expose the customer to hacking and phishing .
SYSCO ’ s customers use a wide range of IT systems and solutions , based , inter alia , on technology from Microsoft and Oracle .
10 SYSCO – Good stories ! 2017