Pandemic business support
March 2020-March 2021
Telephone enquiries
1,951 % increase
Web chat
690 % increase
Other channels
349 % increase
281 vs 5,484 ( this represents the introduction of the Navigator service )
103 vs 711 7,542 vs 26,346
Seeking guidance and clarity
483 % 1,125 %
increase
Requiring more 1-2-1 support
increase
133 vs 643 24 vs 270
Growth Hub web traffic
96 %
increase
32,297 vs 63,392