BRITISH COATINGS FEDERATION
Record levels of satisfaction with British Coatings Federation ’ s services
The British Coatings Federation ’ s ( BCF ) recent member survey showed record satisfaction scores for BCF services , with an average rating of 8.2 out of 10 across 12 categories . The highest satisfaction rating related to BCF support in helping members prepare for Brexit , followed by member communications , response during the Covid crisis and staff service . Overall , 94 % of respondents said BCF was meeting their needs , with only 5 % saying their needs were only partially being met . After a year of major challenges in the sector , 2020 saw a significant rise in member engagement , with much of this focused on Covid-19 and Brexit . Almost 300 people took part in the survey , a threefold increase on last year , and the overall satisfaction score was above 90 % for the 5th consecutive survey .
Tom Bowtell , CEO
The BCF ’ s most valued services according to members , are communications , lobbying and technical advice . Technical seminars , webinars & workshops were also highly rated , alongside BCF ’ s work in raising the profile of the sector .
BCF CEO Tom Bowtell said , “ I ’ m delighted at the continued high levels of satisfaction and support for the BCF from our membership . It ’ s clear from members feedback that sustainability should be a key area of our future focus . Members are also very concerned about the future UK chemical regulations such as UK REACH , and see this as a major opportunity for BCF to support the industry .”
The biggest threats to the BCF , as reported by BCF members , include less opportunity for the industry to grow as a result of the economic downturn post Covid , as well as
the raw material supply situation being faced by the industry .
Regulatory divergence from the EU also scored highly as a threat , and helping support members as they come to grips with the new trading environment with the EU will continue to be a major focus of activity for the Federation .
Email : info @ bcf . co . uk Visit : www . coatings . org . uk
12 MAY 2021 twitter : @ surfaceworldmag