HENKEL
Using smart glasses to provide instant technical support in real time
Augmented Reality ( AR ) glasses might sound futuristic – but they are already transforming the way companies interact with technical experts today .
Rittal , for example , is taking advantage of this innovative technology to connect teams at its metal pretreatment lines with technical experts from Henkel . Whenever they need assistance with line management and maintenance , employees at Rittal ’ s site simply put on a pair of AR glasses and transmit everything they see to one of Henkel ’ s global team of technical service representatives in real time . They are then able to provide support for maintenance immediately , without the need for long emails or site visits .
This revolutionary digital service has been made possible through a close partnership between Henkel and AMA XpertEye , a company that offers remote support solutions for more than 300 industrial organisations and medical institutions worldwide . Together , Henkel and XpertEye are now offering a hands-free mobile solution that can be used to provide instant assistance and training .
It ’ s easy to use and offers reliable performance even in low-bandwidth environments . All data is transmitted through ZRTG and SRTP encryption and no data is stored , which eliminates potential security concerns .
“ This new service gives us access to Henkel ’ s experts around the globe at the touch of a button – which is incredibly valuable for us ,” says Heiko Denner , Project Manager at Rittal . “ It cuts the need for service representatives to visit our site , which saves time and money while also reducing travel-related carbon emissions . On top of this , using an advanced remote solution from Henkel gives our teams access to a more reactive and efficient service experience .”
Rittal is the world ' s leading systems provider for enclosures , power distribution , climate control , IT infrastructure and software & services . Check out what they had to say in this video testimonial – and contact us to find out more about this innovative new service .
Take a look at the video : https :// youtu . be / TwpltpWcnRg
Telephone : + 44 ( 0 ) 1442 278000 Email : henkel . adhesives @ henkel . com Visit : www . henkel . co . uk
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