Surface World May 2020 Surface World May 2020 | Page 60

Telephone: +44 ( 0 ) 20 8281 6370
Website: www.envirotech-europe.com
PRODUCTS & PROCESSES
The global network for
superior customer care
The demands placed on
manufacturing organisations
to increase productivity
and process efficiency are
continuing to grow. ServiceNet
by Gema delivers a global
network of ServiceNet
Technical Support Centres and
ServiceNet Engineers providing
total system support to the
powder coating industry,
ensuring all aspects of the
system and application process
operate at maximum efficiency
over the lifetime of the plant.
In making the decision to invest in the latest
innovative Gema technologies that provide the
highest levels of application efficiency, customers
have the peace of mind knowing that Gema’s
ServiceNet network provides the foremost levels
of after sales care for the provision of spare
parts, servicing and application support.
Claudio Merengo; Gema CEO remarked,
“Gema recognises the needs of our
customers and has a clear vision in providing
Service Excellence. We are clear in our
commitment to continue to invest in this key
component of our business and the training
and education of our partners to provide the
highest levels of support to the market.” He
continued, “ServiceNet brings together all
aspects of the Gema service proposition as
we aim to implement Best Practice in all
areas of our business.”
ServiceNet, the global support
network with local focus
Knowledge and speed of response continues
to be key in order to ensure that the
necessary expert advice and assistance is
supplied in a timely fashion. ServiceNet by
Gema ensures that through a global network
of over 250 distributors, agents and affiliates,
local support is provided to meet the
demanding requirements of the market.
ServiceNet by Gema provides an allencompassing
support network. Each aspect
is specifically designed to provide support in
the right place at the right time through each
of the ServiceNet Technical Support Centres,
whether this is the supply of spares parts, the
provision of ServiceNet Field Technicians,
simple technical or application guidance or
training requirements. In each and every
case a Gema trained professional will be on
hand ready to assist.
ServiceNet Technical Support Centres; brings
the philosophy of ServiceNet and Service
Excellence to a local level, providing the
ultimate in support as and where it is
required for complete customer satisfaction.
Designed to provide a rapid reaction to
customer demands, skilled technicians are
fully conversant with the installed base, giving
them a full understanding of the specific
requirements of each and every customers,
placing them in the perfect position to
provide an initial contact for technical
queries, repairs and of course the supply of
genuine spare parts.
An essential role conducted by Gema
ServiceNet Technicians is the provision of
regular plant maintenance. Gema extends
this traditional plant maintenance role into a
‘Total Service’ concept, to become an
all-encompassing plant and process
investigation. This ensures that all aspects of
the Gema application equipment and the
customers’ coating process continue to
operate optimally for the life of the plant.
Comprehensive service checklists ensure an
exhaustive examination for each and every
aspect of the system, which in conjunction
with the bespoke Total Preventative
Maintenance procedures, ensures that
downtime is minimised and application
efficiency optimised. As well as the in-depth
maintenance procedures, Gema ServiceNet
Technicians are dedicated to identifying and
communicating ongoing improvements in
application and process efficiency. These two
areas are specifically addressed as
fundamental areas enabling rapid process
and operating cost reduction.
An exhaustive report provided with each
maintenance visit precisely details each area of
the service with explanations and
58 MAY 2020
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