Surface World January 2019 Surface World January 2019 | Page 16

INDUSTRY NEWS Master Abrasives adds department structure with Team Leaders Master Abrasives has appointed several Team Leaders to support and ensure effi cient running of the relevant departments. Paul Batson, Managing Director explained this new approach: “The introduction of team leaders in chosen departments will give us a more defined structure and ensure clarity for all is maintained, especially when the manager of the team is not on-site.” The stores department Team Leader will be Danny McBride who has been working at Master Abrasives for eight years. Danny has a good understanding of the company’s processes and will lead his team in ensuring customers continue to get their orders delivered next-day where possible. Paul Bowhill has been working in the production department for eight years and has an excellent knowledge of all aspects of manufacturing Master abrasive belts and MASTERFLEX ® products. Paul will become the Team Leader for the production departments with the continued objective of the highest quality conversion in the quickest time possible for customer orders. Stephanie Hanson has been working at Master Abrasives for three years and was originally working in the production of our MASTERFLEX ® abrasives. In May 2016, Steph joined the Master Tool Services department as an administrator and has played a major role in providing customers with assistance and answering queries. This makes her a great fit to lead the tool services administrative team as the Commercial Team Leader. Dave Grice returned to work at Master Abrasives when he came back to the UK five years ago after having previously worked as the company’s stores supervisor. Dave is currently working in the tool service department among a team of Technicians who carry out power tool repair and services. Dave has a good knowledge of power tools, repairs and services such as Hand Arm Vibration testing, which will make him an excellent Technical Team Leader for this department. Having joined the customer service department three years ago, Kelly Warrington has been a key team member for technical products and some of Master Abrasives newer initiatives such as grinding machines. Kelly’s extensive product knowledge will be invaluable as the customer service team strives and continues to satisfy customer needs. Paul Batson concluded, “Of course, every member of the Master team is key to our continued success and plays a vital role in achieving our overall goals. I believe the addition of Team Leaders to our structure will make us more efficient, structured and prepare us for our continued growth and success in 2019 and beyond.” Telephone: [phone] Email: [email protected] Visit: www.master-abrasives.co.uk 14 JANUARY 2019 read online: www.surfaceworld.com