Surface World August 2019 Surface World August 2019 | Page 49

“For example, there is an increasing number of customers who are once again turning to in-house installations to offset potential issues associated with subcontracted quality and delivery,” continues Nick Weston. He explains that the company’s ability to construct full production lines and pre-commission in its own factory before shipping and installing in a customer’s premises makes an important contribution in this context. “We have also invested a great deal of time and money developing several different levels of plant automation which we can offer to the customer to suit their individual requirements,” adds Nick Weston. “These range from very basic semi-automated systems to complex multi-transporter and random loading requirements with various levels of data logging available including those capable of meeting the most fully self-sufficient, the company has seen a significant increase in customers opting for a spares and service agreement which allows it to support them long after the plant has been installed. demanding of customer and NADCAP requirements.” Although with each project JWE supplies the customer with a set of complete O&M manuals with all relevant drawings, equipment specifications, P&ID and full copies of the software allowing them to be read online: www.surfaceworld.com “We believe we have a combination of equipment, experience and an approach to service that fulfils not only immediate installation needs but also long-term operational performance,” concludes Nick Weston. “This means we are well placed not only to continue our success but also to contribute to the ongoing achievements of our customers – not least those involved in the finishing and surface treatment sector.” Telephone: [phone] Email: [email protected] Visit: www.jweltd.com AUGUST 2019 47