The Preferred Supplier should deal directly with the
Member should a dispute as to the quality of goods
or services supplied arise because the Supplier owes
the Member any warranties or other obligations.
In some situations Capricorn does try to assist
Members and Preferred Suppliers resolve disputes
because it has an active relationship with both.
Should you require assistance please contact your
local Business Development Manager or our contact
centre. However, Capricorn will not become a party
to those disputes or let them affect the obligations
that Preferred Suppliers and Members owe Capricorn
or vice versa.
As a Preferred Supplier am I
able to become a Member of
Capricorn?
Yes, most Preferred Suppliers are eligible to become
Members of Capricorn but without voting rights. For
further details contact your Business Development
Manager or refer to our website.
How guaranteed is payment?
By this we mean that Capricorn takes credit risk
for Member purchases that are processed as per
your Supplier agreement with Capricorn. Capricorn
makes payment to you for all purchases made by a
Member using their Capricorn Account, regardless
of whether or not the Member pays Capricorn. On
these Member purchases you have no credit worries,
34.