How should I take parts orders
from Capricorn Members?
1.
Confirm the identity of the Member (ask to see
their card if over the counter).
2.
Take the order in the usual manner as you would
do with any customer.
Process the order utilising the Capricorn account
whilst ensuring that invoices are transmitted to
Capricorn as quickly as possible to ensure 30 day
payment from end of month.
What needs to be done when a
Member collects their goods or
the goods are delivered?
1.
Identify the Member by sighting the Capricorn
card.
2.
Ensure the Member signs a receipt and keep the
written record.
3.
Don’t accept a different delivery address without
taking additional steps to ensure that the new
address belongs to the Member.
How should I issue credit
notes?
1. Process in the normal manner noting the
Capricorn Member account number. This is very
important.
2. All credits must be processed and transmitted as
quickly as possible.
22.