The Study Skills Programme
❸ Non-verbal communication Your body language , eye contact , hand gestures and tone of voice all help you communicate more effectively . Also , pay attention to the other people ’ s non-verbal signals whilst you are talking . Often these non-verbal cues show how a person is really feeling . For example , if the person is not looking you in the eye , he or she might not feel comfortable .
❹ An open mind Really good communicators enter conversations and discussions with flexible , open minds . It ’ s important that you are open to understanding the points of view expressed by others . Listen and think about what other people are saying . Communication is not just about getting your own points across .
❺ Confidence Whether you are talking to someone or presenting to a group , it ’ s important to appear confident in what you are communicating . This confidence often comes from simply believing in what you ’ re saying . Confidence can also come across in body language ( especially eye contact ) or just by using a friendly tone .
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