UNIVERSITY OF DUNDEE 1743 – External Relations Benchmarking
To inform Dundee ’ s development plans , this study examined the role , structure and resources of University External Relations divisions across five comparator universities in England and Scotland . We focused the study on student recruitment and admissions activity . The study resulted in a detailed report with recommendations for Dundee ’ s senior management team , underpinned by our findings on structures , strategies , budgets and head-count at comparator universities . On the back of this work , SUMS has created a good practice guide to share wide-ranging insights with its Members about successful measures to boost international student recruitment .
UNIVERSITY OF ESSEX 1660 – Student Complaint
SUMS was asked to undertake an independent enquiry of a student complaint . Given the nature of this particular complaint the University was keen for there to be investigation by an independent and objective third party . SUMS interviewed those involved including the student concerned , presented our findings and decision , and brought forward recommendations for beneficial change .
1723 – Performance and Development Review and Appraisal
Essex asked SUMS to carry out blue sky review of their Annual Appraisal / Personal Development Review process . Internal interviews showed that people had a variety of views on the objectives of the process and that few thought it added value . Benchmarking other SUMS Members and other HEIs showed variations on a theme and similarly limited enthusiasm . Research outside the sector showed that many are abandoning the annual cycle and adopting more tailored approaches . Options to progress were identified and analysed .
1734 – Student Module Choice
Essex had been using a system for students to record their module choice for a number of years . For technical reasons the system will need replacing soon and SUMS was asked to review the current set-up to identify potential improvements for a new system . SUMS confirmed that the main elements of the system worked well and identified options to facilitate students ’ choices and reduce clashes .
Activities
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