COURSES
CONFLICT MANAGEMENT IN THE WORKPLACE
FACILITATION SKILLS
Conflict is a part of life. How we approach and handle conflict can determine whether it will have positive or negative results.
This course provides time tested methods for producing positive outcomes from the many different types of conflict you will likely face in a work environment.
This course builds essential facilitation skills and mindset to help participants confidently guide group discussions and achieve meaningful outcomes. Learners explore the facilitator’ s role, practice key language to engage participants, manage group dynamics, and keep conversations focused, and gain insight into daily workflows and strategies for effective sessions. By the end, participants will be ready to step into a facilitation role with confidence and practical tools they can use immediately.
Tue, September 1, 2026: 8:00am- 12:00pm
Tue
, July 21, 2026: 1:00pm- 3:30pm
TECHNIQUES FOR EFFECTIVE COMMUNICATION
As part of the Effective Communication development pathway, this course strengthens a critical leadership skill. Participants will learn how messages are conveyed across phone and written channels, how to tailor communication to different audiences, select appropriate methods for delivery, and apply best practices for effective virtual meetings.
Tue, Sep 29, 2026, 8:00 AM- 12:00 PM