3-3. Using Apple CarPlay and Android Auto
Symptom
Apple CarPlay or Android Auto does not start.
When an Apple Car- Play / Android Auto connection is established and a video is being played, the video is not displayed, but audio is output through the system.
Audio is not outputted.
Solution
For Apple CarPlay: Confirm that the Lightning cable being used is Apple-certified.
Confirm that Siri is enabled.
The smartphone linking function cannot be used with a charging-only USB Type-C cable.
Use a cable capable of transferring data. Some cables may not be supported.
Recommended USB Type-C cable requirements are listed below.
● iPhone: Use an official Apple USB Type-C cable or a USB Type-C cable that has been Apple MFi certified.
● Android: Use a cable that is 1.8 m or shorter, and do not use an extension cable.
● Use a cable displaying the USB logo.
If the smartphone linking function worked previously but no longer works, replacing the USB Type-C cable may resolve the issue.
After checking all of the above, connect Apple CarPlay or Android Auto.
As the system is not designed to play video through Apple CarPlay / Android Auto, this is not a malfunction.
The volume of the multimedia system may be muted or set too low. Increase the volume on the multimedia system.
Make sure Apple supported apps are used for Apple CarPlay and Google supported apps are used for Android Auto. Playing music from web browser will lead to no or improper audio output.
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