ERROR MESSAGES
Mode
Bluetooth Audio
Message
“Music tracks not supported. Please
check your audio player. (Music
tracks not supported. Please check
your audio player.)”
Action
Check the device settings.
Connect a device that is compatible
with audio playback.
The SUBARU STARLINK
application has not been installed
on your smartphone.
Your smartphone power was turned
OFF.
The Bluetooth connection has been
lost.
The signal quality is weak.
Lines are congested.
Install the SUBARU STARLINK
application.
Turn ON the your smartphone
power.
Check the Bluetooth connection.
Move the car and connect to
SUBARU STARLINK again.
Wait a short while and connect to
SUBARU STARLINK again.
Start the SUBARU STARLINK
application on your smartphone,
check the service availability, and
then reconnect.
“Information acquisition error.
(Information acquisition error.)”
When not able to get the requested
information.
Please try again (Refresh etc.) later
or reconnect it.
“Poor wireless reception. (Poor
wireless reception.)”
When a communi cation error has
been detected.
Please try again in a better
communications environment.
“Entry not recognized. (Entry not
recognized.)”
When an invalid operation has been
executed.
Please try again (Refresh etc.) later
or reconnect it.
“The station list cannot be acquired.
(The station list cannot be acquired.)”
When not able to get the station
information.
Please try again (Refresh etc.) later
or reconnect it.
Bluetooth disconnected, please
reconnect and try again.
Smartphone data connection is poor,
please try to connect again.
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APPENDIX/WHAT TO DO IF/INDEX
A device that is incompatible with
audio playback was connected.
Please disconnect mobile device
and install the SUBARU STARLINK
application on your mobile device and
try again.
SUBARU
STARLINK
Cause
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