WHAT TO DO IF
Symptom
Cause
Solution
Check the download progress on Aha app
of the smartphone. When download of the
update to the smartphone has completed,
it will transfer the data to the system and
the system will then display the download
progress.
Download progress bar is not displayed.
Download of update to smartphone has not
completed.
If using the iOS Aha app, the download
progress will not be displayed on the app.
Wait until download has competed.
Communication problem with Aha app. If updating using the Aha smartphone app,
force close and restart the Aha app, then try
again.
Communication problem with smartphone. If updating using the Aha smartphone app,
disconnect the smartphone from the system,
close the Aha smartphone app, connect it
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and then start Aha app again.
Communication with Wi-Fi network device or
smartphone was cut. Check the Wi-Fi network connection.
Check the connection of the smartphone
(Bluetooth connection and Aha smartphone
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Download progress stops for a long time.
Download is stopped and cannot be
resumed.
Cannot resume install after selecting
Cancel (Cancel) on “Software Update
Ready To Install” pop-up screen.
-
Downloads cannot be resumed if canceled,
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The download time may vary depending
on the size of the update data and
communication status.
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