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“ The chance is that AI will bring about new solutions that would never be devised through human thinking and research .“
Head of Digitals , Industrials , Switzerland
CUSTOMER NEEDS GUIDE THE ACTION
The greatest AI maturity is encountered in highly complex and data intensive processes , as illustrated by use cases in which known decision questions are optimized . Some enterprises are already setting their pricing with the help of AI to a level of detail that would be impossible using conventional means . Uber and Airbnb use millions of data points to optimize their pricing . The UK rail network has 55 million price points . And AI-driven , automated trading accounts already handle about 75 % of the volume in financial markets 17 – because they make better decisions at speeds unattainable by humans .
However , processes that directly translate into added value for customers are becoming more and more important , with great opportunities wherever AI can make the service not only more efficient , but more customer-oriented , and wherever products can be smartly and quickly adapted to customer requirements . CASE STUDIES
BOSCH – PRODUCTION ASSISTANTS FOR AUTOMATION IN MANUFACTURING Bosch offers its customers AI-supported APAS production assistants that are often installed in IoT devices . Designed to handle simple , monotonous or unergonomic tasks , the assistants are used primarily in the automotive industry and in FMCG production .
DEUTSCHE TELEKOM – AI-SUPPORTED CUSTOMER SERVICE In customer service , T-Systems offers AI solutions based on the Amelia platform by IPsoft . Its virtual assistants Tinka , Sophie and Vanda take some of the workload of staff , thereby raising efficiency . 18
MARKET VOICES
“ Artificial intelligence is not an end in itself (…). What ’ s happening now is that we are taking the digital transformation we began 25 years ago to the next level and evolving it . And AI can really help here , right across the board .“
Senior Researcher , DFKI
“ First factor : Identifying where AI really works , where does it make sense and where not . Because AI is not a solution for everything !”
Director of Research & Data , Vodafone Spain