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AGILITY LEVELS IN MANY INDUSTRIES HAVE DROPPED
In 2017, the agility scores varied significantly between industries and there remain important differences in the second survey. And like the overall scores, the agility scores for industries also declined with one exception.
Between the leading industry Service Business (68 points) and the poorest performer Public Sector (51 points) lies a difference of 17 points in 2019. However, as mentioned above, average agility levels are lower. Former leading industries Travel & Transportation (2017: 73 points) and Service Business (73 points) have lost significantly (-9 and -5 points compared to 2019). The Public Sector, which was already lagging behind in 2017, dropped by -14 points to an agility score of 51 points. Finance and Insurance (66 points in 2019) is the only industry that could increase its level of agility compared to 2017.
AGILITY LEVELS BY INDUSTRY IN 2017 AND 2019