Gurumantra
AI the next big thing in SCM
The use of AI in supply chains will
ultimately result in spawning an ecosystem
where supply chains link themselves with
each other enabling seamless flow of
products and information from one end to
the other.
What are the applications of Artificial
Intelligence in manufacturing and
supply chain automation?
AI is changing the traditional way in which
companies are operating. Siemens in its
“lights out” manufacturing plant, has
automated some of its production lines to a
point where they are run unsupervised for
several weeks.
Siemens is also taking a step towards a
larger goal of creating Industrie 4.0 or a
fully self-organizing factory which will
automate the entire supply chain. Here, the
demand and order information would
automatically get converted into work
orders and be incorporated into the
production process.
This would streamline manufacturing of
highly customized products.
What are the applications of Artificial
Intelligence in supplier management
and customer service?
Organizations are also increasingly
leveraging AI for supplier management
and customer management. IPsoft’s AI
platform, Amelia automates work
knowledge and is able to speak to the
customers in more than 20 languages. A
global oil and gas company has trained
Amelia to help provide prompt and more
efficient ways of answering invoicing
queries from its suppliers. A large US-
based media services organization taught
Amelia how to support first line agents in
order to raise the bar for customer serv