Editorial
Artificial Intelligence has begun it’s
journey 60 years ago. Now it has
carved a niche such that it is turning
impossible into reality Artificial
Intelligence is slowly taking over our
lives. In the light of importance of Artificial
intelligence and the way it has been
revolutionizing it’s businesses, we have
created the theme of the magazine as “
AI - The Next Big thing in Supply Chain
Management”.
Businesses too are undergoing
digitization rapidly. They are using AI –
capable of performing tasks normally
requiring human intelligence – to
create a significant impact in the way
businesses operate. In an increasingly
dynamic environment comprising
demanding customers and the need for
speed, it was only a matter of time
before the businesses embraced AI to
obtain much needed agility. The issue starts with a message by the
Directors, then it has articles written by
students from elite institutes across
nation aligned with the theme of the
magazine. The relevance of AI from
Industry perspective has been provided
by Prof Mohit Goswami . Further more
insights pertaining to Operations
Management has been provided by D V
Shastry, Executive Director of GAIL
(India) Limited.
Artificial Intelligence in Supply Chain
Management and customer service:
Organizations are also increasingly
leveraging AI for supplier management
and customer management. IPsoft’s AI
platform, Amelia automates work
knowledge and is able to speak to the
customers in more than 20 languages Finally I would like to thank Prof Bharat
Bhasker, Director IIM Raipur,Dr. PRS
Sarma, PGP chairman, and Prof Mohit
Goswami , Professor at IIM Raipur and
all other students and faculty who
have contributed to the magazine.
Nandini Busireddy
Editor-in-Chief
[email protected]