employees who had to miss it.
My staff and I have quite a bit of fun with the new tools
We’ve been up and running nearly a year with our up-
and are engaging in creative knowledge sharing activities with
graded rooms. We dearly missed the benefits for which we
the entire workforce.
previously grown accustomed and are thankful they are back!
For example, each month, we create what we call “The
Just as we did in the initial investment into technology,
Monthly 411.” This is an event wherein my team acts as news
we have begun to change the way we work given the new
anchors and field reporters. Using the interactive hardware
tools we purchased this time around. For example, we have
and software, the team delivers quick bursts of information in
changed the way we teach and engage in meetings by making
video format. This is then available on demand for the entire
presentations a bit more dynamic and interactive. Because
workforce. The equipment allows the Anchor to highlight
of the new software, we can insert resources such as files,
specific content, enlarge an image, circle something or other-
weblinks, excerpts from
wise call attention to it.
documents and images
Phones or other devices
directly into our course
are candidly used in the
...I’m excited to explore with my colleagues how we can
materials and agendas.
field and easily embed-
start to incorporate these tools into how we work with
The interactive displays,
ded in the Anchor’s
our members and other stakeholders. It’s exciting to
and the open acceptance
story. The result has been
of laptops and tablets
extremely positive for
think about a virtual teller or on-demand loan officer. I
during sessions, allow
both the person deliv-
know these things are possible and they don’t have to
us to fully access these
ering the message and
be robotic.
resources during the
for the audience, not to
training course or meet-
mention the fact that it
ing. We do not need nor
has decreased the black
do we bother with paper.
hole of information often affecting geographically dispersed
We rarely limit our engagement to only the phone. Tele-
workforces.
conference capabilities were better than nothing but now we
I will be the first to say that it hasn’t all been peaches and
like to be better connected so we enable the video in all our
cream. We have experienced some problems we hadn’t antic-
rooms. This has become the norm and has proven itself so
ipated. For instance, we thought it was a good idea to recycle
valuable that we are researching how we can effectively engage some shared space in our branch locations. Branches didn’t
via video with our members and other stakeholders.
have meeting rooms but they did have break rooms. There
26 July 2017