STAFFORD & NORTON BATHROOMS
The Salesperson and why you
need them more than ever
ou may have noticed an
online bathroom retailer
‘knocking salespeople’ in
their TV adverts recently.
Put simply, they are trying to
imply that the role of the
salesperson is dead, by playing on
the stereotypes we all attribute to
the profession (the image of the
last mobile phone or car salesman
you spoke to is probably in your
mind now, right?); but we beg to
differ. In our opinion a
personable, knowledgeable and
diligent salesperson is still
entirely necessary, even in 2014.
Purchasing a bathroom does
not happen on impulse, thanks
mainly to a multitude of available
options and the number of
different things that can cause
damage or disruption should you
choose the wrong one. Therefore,
would it not be beneficial to have
a contact on hand with the
expertise to be able to help listen
and guide you through the
variety of choices you have to
make?
At Stafford Bathrooms &
Norton
Bathrooms
our
salespeople aren’t here to make
you buy a bathroom, they’re here
to help you buy a bathroom by
offering a personal, tailor made
service. As experts in their field,
they’re able to survey your
rooms, produce 3D designs and
bring your bathroom ideas to life,
right in front of your eyes; free of
charge with no obligation to buy.
Try doing that online.
When choosing high quality
taps, tiles, furniture, sanitaryware
or wetroom products our
experienced salespeople are key
in making sure that the entire job
Y
8 April/May 2014
is completed as planned. Online
you’ll find that many products are
cheap for a reason, they’re
imported copies made to look like
the real deal but without the same
quality of manufacture. Quite
simply, cleaning chemicals and
water will, over time, degrade and
deteriorate poor quality products,
leaving you with costly repair
bills. The old adage ‘buy cheap,
buy twice’ comes to mind.
Once you’ve been guided
through the numerous important
decisions and safeguarded from
the potential pitfalls it’s time to
consider the aftersales service
you’ll receive. A Stafford &
Norton Bathrooms salesperson
understands that should there be
any issues that require a
resolution, they are the first port
of call in offering a reassuring
aftersales service, accepting
returns and facilitating the
exchange of unsuitable goods. On
the other hand, many online
retailers’ returns policies seem to
mention collection charges of £50
and restocking fees of 20% on
every item, if they will take the
goods back at all. You’ll find that
out of course, once you have
queued for 10 minutes on the
phone to speak to a call centre
operator who knows very little
about your bathroom project.
Suddenly the idea of choosing
your whole bathroom suite online
is looking as costly as it is
potentially damaging to the rest
of your home.
Whilst we don’t want to
lecture you on the potential
dangers of purchasing your next
bathroom online, we do want to
remind you of the benefits of
buying in person at your local
bathroom specialists. So, when
the time comes to update your
bathroom we’d love to hear from
you and we’d love to help you
plan, design and fit the products
that you want to create your
dream bathroom.
Talk to your local family run
bathroom retailer today; call
Stafford Bathrooms on 01785 254
377
or
email
[email protected]
.uk to arrange your FREE, no
obligation survey and design.