CALL
COVER
Every call counts
Our operators are trained
in customer service to City
& Guilds level, so you can
be sure they make every
response count.
Complete cover, however
you need it
• Trained operators ready
to represent you
• Pick and choose the
helpdesk services you
desire
• Low set-up costs, with
fixed monthly fees (for a
set number of calls)
• All your contracts set-
up for you, with agreed
response plans
• Liaisons with suppliers,
services and companies
to handle and escalate
incidents
• Detailed reports on call
origins for your business
intelligence (daily, weekly
or monthly)
• One point of contact at
the SOC (we deal with
your agreed SLA).
Do you need support answering calls
at any hour of the day or night? Do you
need a central contact who can represent
you? A 24/7 operation that also manages
emergency incidents?
LET US HANDLE IT
As a central port of call for helpdesk
services and emergency incidents,
whatever the hour, we’re ready
to take the call. Just tell us the
cover you need and when.
Using an intelligent and
dynamic call handling
system, operators
answer calls on your
behalf. You can use
our single point of
contact number
or divert your
phone number
to ours. Simple.