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CONTENTS VOL. XXXI | ISSUE 8 | OCTOBER 2016 RNI No. 43778/86 02 COVER STORY Putting a smile in the last mile From tracking, packing, and loading consignments to managing returns and facing unprecedented delays due to natural calamities and man-made hindrances, every stakeholder in the e-commerce supply chain is on the edge of the seat until all the delivery promises are kept. 12 18 Editorial Editor-in-Chief R.K. Patra [email protected] Associate Editor Ananda Padmanabhan [email protected] Assistant Editors Reji John [email protected] Surya Kannoth [email protected] Correspondents Twinkle Sahita [email protected] Shreya Bhattacharya [email protected] Editorial Contributor Michael Sales AD-SALES Marketing Manager Diana Cardozo [email protected] Marketing & Communications Executive Sukhada Dhopeshwarkar [email protected] CREATIVE Art Director Suhas Patki Features News 12 Exclusive 27 Air Cargo 32 Aviation 39 Executive in Focus 40 Events Calendar Innovation and investment are two key factors of the success of Emirates SkyCargo. In an exclusive interview, Nabil Sultan, head of Emirates SkyCargo, the largest international airline cargo operator in the world, says it is the commitment to fulfill customer demands that is crucial to the enviable growth of the cargo carrier. 18 Special Report It is no secret the e-commerce industry is growing at an unbelievable rate - and the air express market is at the very core of it all. 24 Industry Report Besides the point to point scheduled services market, charter has not lost its place in the industry. However, just like the air cargo sector, freight charter business has also become more challenging than before. CORRECTION In our September issue, the cover story titled ‘Stamping the seal of excellence’ has a mention of Emirates SkyCargo being CEIV-certified (Pg 4). In fact, Emirates SkyCargo is GDP-certified. The error is regretted. [email protected] Sr. Graphic Designer Prasad Mohite [email protected] Graphic Designers Geeta Kamble [email protected] Rajesh Natrajan [email protected] Circulation in-charge Pratibha Gholap [email protected] A publication from Billion $ News Capsule 30 Air Cargo 34 Aviation 36 Shipping 37 Transport 38 Tourism Editorial & Admin. Office The STAT Trade Times (Post Bag -10), 712, Vindhya Comm. Complex, Sector - 11, Central Business District, New Mumbai - 400 614 (INDIA) Tel.: +91 - 22 - 27570550 Fax: +91 - 22 - 27572382 E-mail: [email protected] [email protected] www.stattimes.com Also On