SERVICE PROMISE
SERVICE HIGHLIGHTS
1. 3 MONTHS SERVICE WARRANTY OUR TOOL IS YOUR LIFELINE AND WE UNDERSTAND THAT. WE TAKE CARE OF YOUR TOOL AS OUR OWN. JUST BRING THE TOOL TO OUR AUTHORIZED SERVICE CENTER AND WE WILL HAVE IT REPAIRED. WE OFFER HIGH QUALITY EFFICIENT REPAIRS AND WE PROMISE A 3 MONTHS SERVICE WARRANTY FOR TOOLS WHICH ARE SERVICED IN ANY OF OUR AUTHORIZED SERVICE CENTER FOR THE SAME DEFECTS.
2. VAST SERVICE NETWORK STANLEY BLACK & DECKER HAS BOTH EXCLUSIVE AND AUTHORIZED SERVICE CENTERS( ASC) ACROSS THE COUNTRY. THERE ARE 370 AUTHORIZED SERVICE CENTERS SPREAD ACROSS ALL PARTS OF INDIA. ALL THESE CENTERS ARE DESIGNED TO PROVIDE BEST IN CLASS SERVICE WITH WELL-TRAINED MANPOWER. THE QUALITY OF SERVICE CENTERS AND THE COMPETENCY OF SERVICE PERSONNEL IS AUDITED EVERY QUARTER, THIS ENSURES ROBUST SERVICE QUALITY.
3. TOOL PICK UP SERVICE IN ALL STANLEY BLACK + DECKER EXCLUSIVE SERVICE CENTERS, WE HAVE TOOL PICK UP AND DELIVERY FACILITY FOR END USERS.
4. QUALITY SERVICE STANLEY BLACK & DECKER EXCLUSIVE SERVICE CENTERS ARE DESIGNED TO PROVIDE BEST IN CLASS SERVICE WITH WELL-TRAINED MANPOWER.
5. FREE SERVICE CAMPS STANLEY BLACK & DECKER CONDUCTS REGULAR FREE SERVICE CAMPS TO ENABLE END USERS TO GET MINOR TOOL REPAIRS & MAINTENANCE DONE FREE OF CHARGE. ALSO THEY GET THE BENEFIT OF SPECIAL DISCOUNT ON SPARE PARTS.
6. SERVICE TRAINING STANLEY BLACK & DECKER KNOWS THE IMPORTANCE OF EQUIPPING ALL END USERS WITH THE KNOWLEDGE OF PROPER TOOL USAGE & MINOR REPAIRS. FOR THIS, STANLEY BLACK & DECKER CONDUCTS FREE SERVICE & PRODUCT USAGE TRAINING PROGRAMS AT DIFFERENT SITES FROM TIME TO TIME.
7. SPARE AVAILABILITY STANLEY BLACK & DECKER USES A SCIENTIFIC APPROACH TO UNDERSTAND THE SPARE PART REQUIREMENT OF EACH AND EVERY SERVICE LOCATION AND MAINTAINS ALL ESSENTIAL SPARE PARTS AT REQUIRED STOCK LEVELS AT EVERY SERVICE CENTER.
1 YEAR WARRANTY
IF YOUR STANLEY POWER TOOL PRODUCT BECOMES DEFECTIVE DUE TO FAULTY MATERIALS OR WORKMANSHIP WITHIN 12 MONTHS FROM THE DATE OF PURCHASE, STANLEY BLACK & DECKER GUARANTEES TO REPLACE ALL DEFECTIVE PARTS FREE OF CHARGE OR, AT OUR DISCRETION, REPLACE THE UNIT FREE OF CHARGE PROVIDED THAT:
THE PRODUCT HAS NOT BEEN MISUSED. THE PRODUCT HAS NOT BEEN SUBJECT TO FAIR WEAR & TEAR. REPAIRS HAVE NOT BEEN ATTEMPTED BY UNAUTHORISED PERSONS. PROOF OF PURCHASE OR WARRANTY CARD IS PRODUCED.
TO FIND THE NEAREST AUTHORIZED SERVICE CENTER IN YOUR AREA, PLEASE VISIT OUR WEBSITE AS MENTIONED BELOW.
ONLINE RESOURCES WWW. STANLEYTOOLSINDIA. COM
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